Net Promoter Score
A measure of customer loyalty, measured by the willingness to recommend the company to others.
Praxisbeispiel
A company regularly measures its NPS in order to monitor the loyalty of its customers and identify opportunities for improvement.
Synonyme/Abkürzungen
NPS
MORGEN Glossar
Das MORGEN Glossar ist Ihr ultimativer Leitfaden für Begriffe, Methoden und KPIs, die für Geschäftsmodelle und Digitalisierung wesentlich sind. Von Kundenzentrierung bis hin zu spezifischen Messgrößen - wir haben alles abgedeckt, um Sie auf Ihrem Weg durch die digitale Transformation zu unterstützen. Nutzen Sie dieses Glossar, um Ihr Verständnis zu vertiefen und Ihre Geschäftsstrategie effektiv zu gestalten.
Weitere KPIs aus der Kategorie Customer-centric
- Average Order Value
- Average Resolution Time
- Average order size
- Cart abandonment rate
- Churn rate
- Customer Acquisition Cost
- Customer Effort Score
- Customer Lifetime Value
- Customer Satisfaction Score
- Customer acquisition costs
- Customer conversion rate
- Customer retention rate
- First Contact Resolution
- First response time
- Net Promoter Score
- Repeat purchase rate
- Response time
- Social media engagement
What place does your company have in the world of TOMORROW?
What place does your company have in the world of TOMORROW?
How do you inspire the customers of TOMORROW?
What place does your company have in the world of TOMORROW?
How do you conquer the digital markets of TOMORROW?
How does your company still create value TOMORROW?
How do you transform your business model for TOMORROW?