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Customer-centric
Begriff

Customer Experience Management

Practice of tracking, organizing and managing customer interactions across multiple channels.

Praxisbeispiel

A company implements CEM to understand and optimize all of a customer's interactions with the company.

Synonyme/­Abkürzungen

CEM

MORGEN Glossar

Das MORGEN Glossar ist Ihr ultimativer Leitfaden für Begriffe, Methoden und KPIs, die für Geschäftsmodelle und Digitalisierung wesentlich sind. Von Kundenzentrierung bis hin zu spezifischen Messgrößen - wir haben alles abgedeckt, um Sie auf Ihrem Weg durch die digitale Transformation zu unterstützen. Nutzen Sie dieses Glossar, um Ihr Verständnis zu vertiefen und Ihre Geschäftsstrategie effektiv zu gestalten.

Weitere Begriffe aus der Kategorie Customer-centric

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