Bildmarke Gradient
Customer-centric
Begriff

Customer Journey

Representation of a customer's journey through various points of contact with a company.

Praxisbeispiel

A company creates a map of the customer journey to better understand the different stages of a customer's interaction with its product or service.

Synonyme/­Abkürzungen

User Journey

MORGEN Glossar

Das MORGEN Glossar ist Ihr ultimativer Leitfaden für Begriffe, Methoden und KPIs, die für Geschäftsmodelle und Digitalisierung wesentlich sind. Von Kundenzentrierung bis hin zu spezifischen Messgrößen - wir haben alles abgedeckt, um Sie auf Ihrem Weg durch die digitale Transformation zu unterstützen. Nutzen Sie dieses Glossar, um Ihr Verständnis zu vertiefen und Ihre Geschäftsstrategie effektiv zu gestalten.

Weitere Begriffe aus der Kategorie Customer-centric

What place does your company have in the world of TOMORROW?

What place does your company have in the world of TOMORROW?
How do you inspire the customers of TOMORROW?
What place does your company have in the world of TOMORROW?
How do you conquer the digital markets of TOMORROW?
How does your company still create value TOMORROW?
How do you transform your business model for TOMORROW?

Together we transform current challenges into your business success of tomorrow. Book an appointment today and start the transformation your company needs for the future.

Book an appointment

MORGEN develops business models for SMEs

Experience what's possible tomorrow. In a world full of change, we support SMEs in recognizing and exploiting the hidden opportunities in current challenges. We tap into sources of income that seem unimaginable today - and turn them into your future business success.

What we do
Gradient Helper